Passengers on a United Airlines Flight headed to Shanghai were diverted to Alaska because of malfunctioning lavatories.
That became the first of many problems that led to a two-day delay on the tarmac.
The broken toilets were found about three hours after takeoff. The flight crew chose to go to the nearest available airport. Once they were in Alaska, the 262 passengers sat on the tarmac for half-a-day before being allowed off.
United gave the passengers hotel accommodations and meals. But, because of the late hour and an overwhelmed airport staff, it took hours for passengers to get their vouchers.
A second plane showed up the next day and passengers boarded around 3 pm, but a computer problem led to another wait on the tarmac. Eventually, at 8:30 pm, passengers were told the flight wouldn’t take off. A third plane showed up the next day and took off without a problem.
A statement from United said: “We sincerely apologize to our customers for the delays and are fully refunding their tickets. We are also actively reaching out to our customers to offer additional compensation.”